GCIS May 2, 2007 4:10 PM
I worked at a busy P&C focused agency in Atlanta for 15 years and am now at a mid sized commercial agency in Oregon. The idea to stop taking payments in office is RIGHT ON. It is where over 75% of the time consuming, complaining, PITA, "bad customers" get their opportunity to vent, inquire, and pose time consuming hypotheticals. In the commercial focused enviorment, we have almost NO personal visits from clients, and we do have the expression here to "fire" bad customers. If you have a good feel for the actual dollar value of your time, or your staffs time- and weigh it against the 30 plus minutes these accounts require every month.....then see what commission the customer's account brings....the choice may be just that..."YOUR FIRED". That same 30 minutes spent marketing or cold calling will make up for lost business in no time.