Survey: Conflicts of Interest Top List of Lawyers’ Malpractice Claims

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New malpractice claims against lawyers are being driven by inadequate safeguards against conflicts of interest, along with participation in certain expanding and complex practice areas, according to a new study by insurance broker Ames & Gough.

In its annual survey of lawyers’ professional liability claims, Ames & Gough examined the trend by polling nine of the leading lawyers’ professional liability insurance companies.

Every year the survey has been conducted, insurers have cited conflicts of interest, including perceived conflicts, as the most common alleged legal malpractice error. This year, seven of the nine insurers surveyed cited conflicts as the first or second biggest leading cause of legal malpractice claims. Indeed, a law firm’s representation of a client in the face of an actual or alleged conflict of interest is taken seriously by clients and courts, mostly because such actions are viewed as a breach of the duty of loyalty.

Overall claim frequency has stabilized as severity continued to rise, the survey found. Although seven of nine insurers in the survey reported claim frequency in 2017 was similar to or less than the prior year, claim severity remains on the rise. In 2017, all nine insurers surveyed had claims with reserves over $500,000. Five of the insurers reported having 21 or more such claims. The same number participated in paying a claim of $50 million or more, including one with a claim exceeding $100 million and one over $150 million.

The survey traces the rise in claim severity to the continued increase in attorney’s fees along with rising e-discovery costs and longer tail claims.

“The potentially substantial cost of malpractice claims underscores the need for law firms to give careful consideration to the professional liability insurance limits they purchase,” Garczynski said.

At the same time, the top four practice areas generating the largest number of claims are: business transactions, corporate and securities, real estate and trusts and estates.

Business transactions and corporate and securities. The growing U.S. economy has fueled increased workloads for law firms on mergers and acquisitions and corporate securities. However, when deals go bad, clients start looking to their lawyers. Allegations in these legal malpractice claims often include simple scrivener errors, inadequate representation, breach of fiduciary duty and conflicts of interest.

“Whether a company is in the process of formation, protecting its intellectual property, raising capital, going public or private, or embarking on a cross-border acquisition, its outside counsel must have the experience and know-how to guide the company through these complex and high-stakes challenges,” said Eileen Garczynski, senior vice president and partner at Ames & Gough.

Commercial real estate. Given the increasing volume of commercial real estate transactions, many lawyers handling these matters are seeing a related uptick in malpractice claims. Typical issues include: errors in preparing a deed or mortgage/financing document; lease or loan guarantee language that doesn’t properly protect the client’s interests; creating conflicts, such as answering questions from unrepresented parties at a closing; and errors involved in managing or maintaining adequate escrow fund balances.

Trusts and estates. This practice area sees a large percentage of legal malpractice claims, not only due to the high volume of transactions as the U.S. enters a period involving the largest transfer of wealth in its history, but also because it inherently involves personal and sensitive matters, which makes it uniquely susceptible to the potential for client dissatisfaction.

Cyber-Related Claims

Although cybersecurity is among the biggest risks law firms face, only four of the nine insurers polled saw more cyber-related legal malpractice claims this year than in prior years (compared with five who did so in the 2017 survey). This appears to be due to the fact that more law firms have purchased stand-alone cyber liability insurance policies rather than relying on finding coverage under their lawyers’ professional liability policy.

“More clients now require firms to upgrade their cybersecurity capabilities and to provide proof of cyber liability insurance coverage,” Garczynski said.

The insurers that participated in the survey were: AXIS, CNA, Huntersure, Ironshore, Markel, Travelers, Swiss Re, QBE, and XL/Catlin.


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